Track Your Order
Your tracking number is in your shipping confirmation email. Use it on the carrier site to see where your package is.
How to find your tracking number
-
01
Check your email
When your order ships we send a confirmation email with the tracking number and a direct link.
-
02
Look in spam
Shipping emails sometimes land in spam or promotions. Search for your order number there before writing to us.
-
03
Open the carrier site
Paste the tracking number on the carrier page. Updates come from the carrier, not from us.
What each status means
-
Label created
We have prepared your package and the carrier has been notified. It has not been picked up yet.
-
In transit
Your package is moving between facilities. Days can pass between scans on longer routes.
-
Out for delivery
Your package is on the vehicle and should arrive that day.
-
Delivered
The carrier marked it as delivered. Check your entrance, mailroom and with neighbours before contacting us.
-
Exception
Something interrupted delivery, often an address issue or weather. Write to us with your order number and we will look into it.
Tracking can take up to two business days to activate after your label is created, and scans sometimes pause between facilities. That is normal.
If there is no movement for several business days, or your tracking says delivered and the package is not there, contact us and we will open a case with the carrier.