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Frequently Asked Questions

How long does shipping take?

Orders are prepared within 1-3 business days and usually arrive 3-5 business days after they ship. You will get a tracking link by email as soon as your order leaves our facility.

Where do you ship?

We ship across the United States. If your country appears at checkout when you enter your address, we can ship to you.

How do I track my order?

Use the tracking link in your shipping confirmation email. If it has not arrived, check your spam folder and then write to us with your order number.

What is your return policy?

You have 90 days from delivery to request a return. Contact our team with your order number and we will send you the instructions.

How do I use the generator?

Fill the bottle with water, press the button once and wait for the cycle to finish. Shake it, open the cap and drink. Full instructions come in the box.

What water can I use?

Tap, filtered or bottled water all work. Avoid adding powders, juice or anything else to the bottle while a cycle is running.

How do I clean it?

Rinse the glass with warm water after use and let it air dry. Do not put the base in the dishwasher or submerge it, since it holds the electronics.

How do I contact support?

Email us and our team will get back to you. Include your order number so we can look it up straight away.

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Frequently Asked Questions