Shipping Information
Processing times, delivery estimates and how tracking works on your Cucharela order.
1-3 business days
3-5 business days
Included on every order
Delivery estimates are not guaranteed. Carriers, weather, holidays, address issues and customs can all affect how long a package takes.
Order Processing
How long does processing take?
Orders are prepared and packed within 1-3 business days.
When does delivery time start?
When the carrier scans your package, not when you place the order. Total time is processing plus delivery.
Do you process on weekends?
Orders are processed on business days. Weekend and holiday orders are handled the next business day.
Can I change my address?
Contact us as soon as possible. If your order has not shipped we can usually update it. Once it is with the carrier we cannot change the destination.
Can I cancel before it ships?
Yes, while the order is still processing. Write to us right away with your order number.
Delivery
How long does delivery take?
Usually 3-5 business days after your order ships. These are estimates, not guarantees.
Where do you ship?
We ship across the United States. Available destinations are confirmed at checkout when you enter your address.
Do you ship internationally?
International availability varies. If your country appears at checkout we can ship to you. If not, write to us and we will tell you the current options.
How much is shipping?
Rates are calculated at checkout based on your address and the option you choose. You see the exact cost before paying.
Do you offer free shipping?
Any free shipping offer or minimum order threshold is shown at checkout and on our promotional banners. If no offer is active, standard rates apply.
Which carriers do you use?
We work with established carriers and pick the best option for your destination. Your carrier is named in the shipping confirmation email.
Tracking
Will I get a tracking number?
Yes. A tracking link is emailed to you as soon as your order ships.
Why is my tracking not updating?
Tracking can take up to two business days to activate, and scans pause between facilities. If nothing moves for several business days, contact us.
It says delivered but I do not have it.
Check your entrance, mailroom and with neighbours, and confirm the address on your order. If it still does not appear, contact us and we will open a case with the carrier.
Delays & Issues
What causes delays?
Weather, carrier volume, holidays, customs and incomplete addresses are the most common causes. These are outside our control but we always help you follow up.
My package is taking longer than expected.
Check your tracking first. If it is past the estimate with no movement, send us your order number and we will open a case.
What if it is returned to sender?
Packages come back when the address is incomplete or delivery fails repeatedly. Once it reaches us we will contact you to reship or refund. Reshipping costs may apply.
Who pays customs and duties?
On international orders, customs fees, duties and import taxes are the responsibility of the recipient and are set by the destination country.
Contact Us
Send us your order number and we will check the status of your shipment.
Contact Us